Refund Policy

PlantTattoosAI, operated by Loic Masson as a sole proprietorship under French law, is committed to providing high-quality AI-generated plant-inspired tattoo designs. Due to the digital nature of our service and the computing resources involved, we maintain a limited refund policy. We encourage users to carefully review our service offerings before making a purchase.

Eligibility Criteria for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Usage Limit: Your account has generated fewer than 3 plant tattoo designs.
  2. Timeframe: The refund request is made within 48 hours of purchase.
  3. Service Usage: Refunds cannot be granted if you have downloaded any of the generated designs.
  4. Terms Violation: Refunds will not be issued if you have violated our Terms of Service, including any attempts to misuse the AI generation system or engage in fraudulent activity.
  5. Chargeback Attempts: Refund requests are automatically invalid if you have initiated a chargeback with your payment provider instead of contacting us directly.
  6. Service Functionality: Refunds cannot be granted if the service functioned as described, but the results did not meet personal aesthetic preferences.

How to Request a Refund

  1. Send an email to [email protected] with the subject line "Refund Request"
  2. Include in your email:
    • Your full name
    • Email address used for purchase
    • Order ID or transaction reference
    • Brief explanation of your refund request

Refund Processing

  • Approved refunds will be processed within 5-7 business days
  • The refund will be issued to the original payment method used for the purchase
  • Processing time for the refund to appear in your account may vary depending on your payment provider and location

Additional Notes

  • All refunds are processed in accordance with French consumer protection laws
  • For users in the European Union, additional consumer rights may apply as per EU regulations
  • We reserve the right to modify this refund policy at any time, with changes being effective immediately upon posting to our website

This refund policy is designed to be fair while protecting both our users and our service. Thank you for choosing PlantTattoosAI for your plant-inspired tattoo designs.

Last Updated: January 21, 2025